Delivery

For delivery to mainland UK

Cost of Delivery for 1 bottle                                     £4.50 inclusive.

Cost of Delivery for 2 bottles up to 12 bottles         £7.99 inclusive.

Cost of Delivery for 13 bottles up to 24 bottles     £10.00 inclusive.

Cost of Delivery for 25 bottles up to 36 bottles     £15.00 inclusive.

Cost of Delivery for 37 bottles up to 48 bottles     £20.00 inclusive.

Cost of Delivery for 49 bttles up to 120 bottles     £25.00 inclusive.

Highlands and Islands tbc

Northern Ireland tbc

Southern Ireland tbc

This amount will be added to the order total shown when you confirm your order and debited together with the order total. Please allow upto 21 days to receive your order. We will try our best to deliver your order before this; for in stock items we would expect that you receive your order by 7 working days. We can provide an express service if your order is urgent-please enquire for more details.

Terms

Terms and Conditions of Sale and Use`

Please read these Terms carefully before using the Sites or purchasing products from us and print and keep a copy of them for your reference. We may change the content of the Sites from time to time, including the terms of use. By using the Sites (by whatever means or device) you agree that you have read, understood and accept these Terms (as amended from time to time). If you do not agree to be bound by these Terms, you may not use or access these Sites or place an order with us.

About us

In these Terms, references to 'we' or 'us' are to Godwin & Godwin (trading as Kensington Wine Warehouse) whose registered office is at The  Basement,Kensington Chapel, Kensington Place, London road Bath BA1 6AW

Terms of Sale

Contract creation

The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the 'Cancellations' section below. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you by Godwin & Godwin (trading as Kensington Wine Warehouse) nor at the point when you receive an email from us acknowledging receipt of your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock

• Our inability to obtain authorisation for your payment

• Our inability to verify that you are aged over 18

• The identification of a pricing or product description error

Prices

All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.

Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.

Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the non-discounted prices for the constituent wines.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.

Availability

All products and services are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we will substitute wines for a later vintage or an alternative of equal or greater value. Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the non-discounted prices for the constituent wines.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.

Delivery

We deliver throughout the UK except for the Channel Islands and BFPO addresses. Various delivery times are available for you to select when you place an order. For further details of these delivery options and prices for delivery please see Delivery Information section of our Site. Details of options available will also be provided at the time of placing your order. We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.

Our deliveries are made by third party carriers. Some standard deliveries do not require a signature. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, in a safe place or to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.

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Cancellation and Refund

If you buy any of our wines and don't like a bottle, please see our Quality Control section below.

If you change your mind about some or all of your order, you may cancel your order up to and including 14 calendar days from the date of delivery of your order and we will arrange to collect (free of charge) the unwanted wines and reimburse the appropriate sum paid including delivery costs within 14 days from the day we receive the goods back or if earlier on the day on which you supply to us appropriate evidence of having sent back the products provided all the bottles are unopened and intact and the wine is in its original packaging.

Please let us know if you wish to cancel an order by contacting our Customer Services team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it. Refunds will be made by the same payment method you originally used to make payment.

Quality Guarantee

If the wine is faulty

If the wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle(s) or offer a refund as appropriate. We reserve the right to collect faulty bottles for inspection so please retain them where possible.

Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software. We will continue to use new security protocols and software as they become available.

Re-Sale

Wines purchased from us are for the customer's own use only (which may include their use as gifts for third parties).

Age Restrictions

It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. We are committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Liability

Please note that the pictures of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

Except as expressly provided in these Terms of Sale, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.

Customers should also be aware of the following inherent risks and warnings:

• Alcohol should be consumed in moderation.

• A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.

• Red wine in particular may cause staining if spilt so extra care should be taken.

• Sparkling wines and champagnes can be volatile due to the build up of gasses. Extra care should be taken when opening these.

Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

Contact us

If you have any questions regarding orders or any general enquiries please do let us know by:

• Entering the details on the Contact Us page

• Emailing customerservice@kensingtonwinewarehouse.co.uk

• Calling our Customer Support Line on 01225337081

• Writing to us at:

• The  Basement,Kensington Chapel, Kensington Place, London road Bath BA1 6AW

 

 

Use of the Sites

To comply with licensing and other legislation, the Sites are only available to those aged 18 years and over. By using the Sites, you agree that you are aged 18 or over. If you are not, you must not use the Sites. We will ask you to enter your date of birth before making any purchases.

You agree to use the Sites only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the Sites.

Access to the Sites is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Sites without notice. We will not be liable for any reason if the Sites are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your Internet connection are aware of these Terms and that they comply with them.

Intellectual Property Rights

All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks (including the Kensington Wine Warehouse trade mark) and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.

Privacy and data protection

We process information about you in accordance with current EEC legislation. By using the Sites you consent to such processing and you warrant that all data provided by you is accurate.

Liability

We have taken every care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, any views or comments made). Access to and use of the Sites and any information and/or data is entirely at your own risk. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Sites.

We expressly exclude, to the fullest extent permitted by law, all liability of Kensington Wine Warehouse, its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of the Sites.

All content, text and graphics on the Sites, unless specified, are directed solely at those who access the Sites from the United Kingdom mainland. We make no representation and will not be held liable for any use of the Sites by individuals from other locations.

Information transmitted via the Sites will pass over public telecommunication networks. We make no representation or warranty that the operation of the Sites will be uninterrupted or error free and disclaim all liability in respect thereof.

The Sites may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

General

Amendments to these Terms

We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Sites or purchase products, you agree to be bound by the terms of these updates and amendments.

Other important terms

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms without our prior written consent.

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

These Terms were last updated on 03/07/2014.